From Loneliness to ChatGPT, Startup Valuations to Office Occupancy

There has been a lot of buzz about how AI might eventually replace lower-rank workers. But why not start with the highest-paid corporate executives?

PLUS: How to monetize with online courses

In this post in our “Paths to Product-Market Fit” series, Webflow’s Bryant Chou sits down with First Round partner Todd Jackson to tell the story of how he and his co-founders leaned into the power of customer empathy to create the leading visual development platform for building powerful websites without writing code.

Hoping to start a company someday? We’ve gone back through our archives to surface the best advice on problem selection from first-time entrepreneurs and repeat-founders.

Plus! The Universal Second Language; Asset and Liability Management in Sports; Light Contagion; Buying Status; Shutting Down Banks

When AppTrackingTransparency was introduced, many predicted the doom and gloom situation and the death of mobile gaming. The changes shook…

In his recent bankruptcy proceeding filing, John Ray III, the new CEO and Chief Restructuring Officer at FTX, minced no words: I have over 40 years of legal and restructuring experience. I have been the Chief Restructuring Officer or Chief Executive Officer in several of the largest corporate failures in history. I have supervised situations involving allegations of criminal activity and malfeasance (Enron). I have supervised situations involving novel financial structures (Enron and Residential Capital) and cross-border asset recovery and maximization (Nortel and Overseas Shipholding). Nearly every situation in which I have been involved has been characterized by defects of [...]

A.I. tools are expected to turbocharge the misinformation aimed at voters—and maybe help combat it.

A compelling CX demands balancing customer empathy with technology to avoid falling into the trap of what we call “engineered insincerity,” or using automation to simulate interest in who you are as a human being. Engineered insincerity shows up from brands in various ways, such as a constant flow of emails from a retailer that bear no understanding of your current situation, chatbots that use slang and informal language to make them appear human, and daily text messages that force you to unfollow. Don’t let your automation strategy set the tone for your relationship with your customers.

"ChatGPT does like 80 percent of my job," said one worker. Another is holding the line at four robot-performed jobs. "Five would be overkill," he said.